I ordered upgrades but don't see them in my account

Upgrades are automatically applied to your account based on the payment email address used, you see details about your current user level and addons on the profile page . If you purchased an upgrade with a different address then please contact support so we can manually apply it to your account.

I am getting an error when auditing a site via my Lead Magnet

The most likely cause of this is the site being audited blocking our audit bot. If this is a site you control then you can work around this by allowing the User-Agent our bot uses to access the site. The User-Agent is: SiteAuditBot/1.0.

The method to allow the User-Agent to access the site will vary depending on the hosting provider but a step by step when using Cloudflare is below:

1. Log into your Cloudflare dashboard and select the affected domain.
2. Go to Security -> Security Rules in the left menu.
3. Click the 'Create rule' button and then select 'Custom rules'
4. Give the rule an explanatory name like 'Allow Site Audit'
5. Click the 'Edit expression' link and enter http.user_agent contains "SiteAuditBot"
6. Set Action to Skip, then under "WAF components to skip" tick:
   • All remaining custom rules
   • All rate limiting rules
   • All managed rules
   • All Super Bot Fight Mode rules
7. Click the 'Deploy' button to save the rule.

This should allow the audit bot to access the site and complete the audit.